Integrating powerful technology into your business is one step toward becoming a leader in your industry, but managing it is another. The technology industry as a whole is a challenging one to keep up with, but Proper Connections not only keeps your telecom tools up to date, we manage them as your business scales.
Learn more about some of the technologies we work in, and what our consulting services can do for you below:
Conference call solutions
Businesses can better communicate internally and with customers using innovative conferencing features for seamless interactions. We evaluate your conferencing needs and connect you with the best provider so you can elevate your customer service.
Video teleconferencing
As one of the most modern solutions businesses are jumping aboard, video conferencing enables avant garde communication. For when phone calls simply won’t cut it, video takes your business communication presence to the next level.
VoIP solutions
Voice and VoIP services have evolved over the years to include a variety of features — both hardware and software. Let’s figure out the ideal phone service for your business.
Business Needs Analysis
We perform an evaluation of your organization to find out where your needs lie for telecom service and for which types of hardware and software. No matter the size of your company, we determine which solutions will best serve you so you can get back to building your business.
Strategic guidance
We understand how to keep pace with rapidly-shifting technology needs, and offer consulting services to create a roadmap for your business so you don’t get left behind, and your technology is consistent with your scaling requirements.
By developing both long and short term IT strategies, you can better plan for the evolution of your business.
Consulting
Desktop technician support resolves your technical issues, and we provide immediate support and troubleshooting services.
Information Security Engineer
With Proper Connections, you receive a dedicated Information Security Engineer who ensures the protection of your network. Our expert security analysts study the future of security and risk, and predict the effects of new technologies. As part of our high-performing team, your Engineer:
- Develops and applies IT security measures to minimize data loss
- Enhances your system’s integrity to reduce downtime
- Identifies, reports, and resolves security violations
- Assists in developing, implementing and enforcing IT infrastructure security policies and standards
And our team of experts stays with you through your business’s growth to help you maintain scalability, manage your inventory, and provide on-going support.
Want more control over your technology?
Our Fusion Technology Software is a web-based portal that allows you to manage all aspects of your telecom tech, service, support, and your account with us. With one, unified view, Fusion enables you to streamline your tech systems so you can focus on your business.
24/7 Support
Contact us through Fusion, and your dedicated Asset Management team works with you daily to to provide support for a myriad of needs including:
- Trouble ticket reporting and escalation
- Monthly invoice review and auditing
- Move/Adds/Changes to service
- Competitive audits
- Inventory management
- Utilization studies