Christa Proper is the founder and Chief Executive Officer of Proper Connections, LLC. She brings more than 26 years of technology industry leadership, telecommunication expertise and executive management experience to her role.
Christa has served as a member of the Berkshire Chamber of Commerce board, OPASTCO’s CLEC committee, and the United States Telecommunications Association. She is also a past Board of Director of TANE (Telephone Association of New England).
Prior to starting her own company, Christa was Executive Vice President of CornerStone Telephone Company where she was responsible for business development, revenue assurance, and using technology solutions to solve business problems for enterprise customers. She was General Manager and Vice President of Business Development for Richmond Telephone and Richmond Networx. Christa’s strong leadership skills and her commitment to exceptional customer service helped grow Richmond to a multi-million dollar company, prior to its sale to CornerStone. Christa brought a big-picture perspective to Richmond Telephone and Richmond NetWorx, which played a key role in Richmond’s growth.
Dylan Proper is Vice President and Chief Financial Officer of Proper Connections, LLC. Prior to joining the family-owned and operated company, Dylan graduated Summa Cum Laude from the State University of New York at Cortland with a bachelor’s degree in Management.
Dylan brings an innovative and progressive dynamic to the company having increased phone system sales by 100% in his first year. He also oversees the rural healthcare division of the company, and has aggressively converted clients that participate in the FCC USAC program to consortium’s. As a result of his foresight and persistence, most clients have doubled their funding commitments.
Theresa Haefner is the Director of Carrier Sales and Services for Proper Connections LLC. She brings 26 years of telecommunications knowledge to the business. Prior to joining the Proper Connection’s team, Theresa worked for CornerStone Telephone as the regional Account Manager for Massachusetts. She was responsible for the evaluation of strategic partnerships with enterprise customers, and growing those opportunities. She was also responsible for using technology solutions to solve business problems in the enterprise market. Before working for CornerStone Telephone, Theresa was the Customer Service Manager for Richmond NetWorx and was responsible for Customer Care Operations.
Theresa provides an extensive knowledge of carrier sales, provisioning, account management and customer service to the organization. She continues to enhance the overall operation of the company to provide customers with exceptional service.
Marci Proper is the Director of Human Resources and Marketing for Proper Connections LLC. Prior to joining the family business, Marci graduated with a Bachelor’s Degree in Business Administration with a concentration in Finance from the University of Phoenix.
Marci previously worked for Fairview Hospital as the Financial Coordinator/Patient Advocate and assisted in managerial duties. She was responsible for financial reporting, insurance verification, marketing programs, applicant screening, and patient admissions to healthcare programs and facilities by maintaining hospital guidelines.
Marci brings a drive, enthusiasm, and a level of healthcare knowledge to the company that is exceeded by none. She has reorganized the company’s website, launched social media campaigns and increased digital sales by 100%.
Marci also manages our Human Resource Operation, overseeing twenty-six full-time employees and one part-time employee.