Companies are shifting much of their technology to the cloud, and one of the most beneficial changes within a broader digital transformation plan is the decision to transition to cloud communications. It offers an array of features that are so disruptive that they can significantly alter the trajectory of your business. Here are four benefits that will have you categorizing UCaaS as business infrastructure:
One of the key advantages of cloud communications is the ability to scale up or down in areas like users, new resources or functionality. For instance, if you wanted to add new features and resources to an on-premises solution, it would require you to schedule installation, purchase new hardware and go through testing and training phases.
With UCaaS, you can add or remove users or features in a fraction of the time, and the provider handles all aspects related to technology ownership, such as updates, troubleshooting and maintenance. And if your business has variable levels of volume, your UCaaS solution can expand and contract seamlessly with that seasonality.
Cloud communications is changing the way teams function at the most essential levels. With UCaaS, your team members are no longer toggling between email and other programs, trying to trace phases of conversations or track down information. UCaaS offers shared workspaces and fully integrated communications, even offering an availability status so team members know when they can get a quick turnaround on a question.
UCaaS integrates all communications formats so that when your team needs to access conversation history, they can view how the topic progressed across email, voice, chat and text.
Whether on-the-go or working from a home office, UCaaS offers a consistent work experience, no matter where your employees are accessing company resources. Cloud communications only requires a network connection to give employees flexibility in where and when they work.
This has the added benefit of broadening the talent pool for your hiring purposes. With teams able to connect and collaborate over video conferencing and employees equipped to work from anywhere, you are able to hire the best talent, regardless of geographical considerations.
Gaining a Competitive Edge
It’s no secret that the customer experience has become a priority for companies, and UCaaS acts as the infrastructure to propel your business forward:
- Integrated communications formats mean that your customers can reach out to agents in the format they prefer.
- First-call resolution improves when your team member can easily access information and request details from other team members within the same application.
- In more complex projects, customers receive answers quickly because of collaboration and workspace sharing tools available.
Your company likely has critical objectives related to areas like customer satisfaction, productivity and remote work. Contact us at Proper Connections to learn more about why UCaaS offers the ideal infrastructure for your business goals.