If your small company is in a growth pattern, you may be considering upgraded business phone systems as a way to streamline operations and promote a professional image. You may have initially believed that you could rely on your 1990 phone system forever, but there are clear advantages to upgrading. In many cases, hosted phone systems will prove to be the most viable option for uniting your employees under a single communications technology.
There are several key benefits to utilizing business phone systems:
From automated features that allow customers to be routed to the right person in the right department to enterprise directories, business phone systems offer features that portray a professional image while offering customers convenience. When companies opt to use hosted phone systems, their employees are able to offer a consistent experience to customers, no matter where the employee is working. All that is required to access the phone system is a reliable internet connection.
Adaptability & Scalability
As your business grows and needs change, hosted phone systems provide all the flexibility you could need. From the ability to scale up the number of users in minutes to the freedom to add new features as they become necessary, growing businesses appreciate the broad capabilities available through a hosted system.
Confidentiality & Privacy
One clear disadvantage to utilizing personal cell phones for business use is your limited control over data and personal information. Your employees’ contact lists may be full of a mixture of personal and professional entries, making it challenging to protect the information. Utilizing business phone systems allows you to separate business and personal calls and indicate at what times employees will receive business calls.
Streamlined Business Processes
From setting up a new branch location to adding users or features, a hosted phone system makes it easy to extend the reach of your communications. In addition, the features of business phone systems can streamline collaboration, decision-making, and project completion. Simple status indicators make it easy to determine whether a colleague is available to discuss a project or make it convenient to schedule a conversation.
Hosted phone systems have the option to upgrade to a unified communications solution in which expanded tools and features are available. This type of communications technology offers a single application to access a wide variety of formats, including video conferencing, chat, text, email, and voice calls. They also provide customer service agents and anyone else communicating with the customer with a detailed history of all customers’ interactions, making it easy for agents to understand the customer’s prior conversations with the company.
Even if your company has thrived using your antiquated phone system in the past, you may find that you’re at a tipping point – where upgraded business phone systems are beginning to make sense from a financial standpoint and from an operations perspective. You may find that a hosted phone system is the right solution as you move toward a cloud-focused technology strategy. To learn more, contact us at Proper Connections. We will guide you as you consider business phone systems and weigh the benefits of a hosted phone system.