Hosted phone systems offer many benefits to companies looking for ways to cut costs, improve communications features, and allow employees to work from anywhere. If you’re considering a communications upgrade, it’s likely that you’ve considered a voice over internet protocol (VoIP) solution to replace your traditional phone system.
Hosted phone systems have evolved into one of the most popular technology solutions you can implement to improve productivity and the customer experience. And yet, you’re still hesitating to make the transition to VoIP. It’s possible that you’ve fallen victim to one or more of the most common myths surrounding hosted phone systems.
Myth #1: You Will Compromise Data Security With a Hosted Phone System.
Security features like end-to-end encryption, multi-factor authentication, and monitoring make VoIP solutions far more secure than a landline. Because the data is protected by the same security policies that govern everything else on your network, you can trust that your data is protected.
Myth #2: Internet-Based Communications Are Unreliable.
Dropped packets, congestion, and latency. These are the villains in any conversation where you are being told that VoIP can’t handle your voice calls. This may have been true in the earliest days of hosted phone systems, but VoIP offers superior quality voice and video calls. Preparing for your bandwidth-hungry VoIP solution requires testing your network for speed and performance, but your main priority should be ensuring that VoIP traffic receives broadband prioritization.
Myth #3: Hosted Phone Systems Haven’t Really Caught On.
VoIP has been on the market for 25 years, but it has also expanded to include newer technology like unified communications as a service (UCaaS), which uses IP-based communications to offer a wide range of rich features, including video conferencing and shared workspaces.
The companies that were already using IP-based communications were able to seamlessly transition to remote work during the pandemic because they were already equipped to allow their employees to work from anywhere. Not only have hosted phone systems caught on, but they have become indispensable.
Myth #4: VoIP Is Too Costly.
VoIP allows you to significantly reduce your phone costs by anywhere from 40-80%. Hosted phone systems use a subscription-based pay model, so your monthly invoice can be categorized as an operating expense. And because there is no major investment in hardware or software, there’s virtually no initial investment. Add in the reduction in maintenance concerns for your IT team, plus the ability to pay only for the number of users you need, and you will see measurable savings.
Myth #5: VoIP Is Difficult to Install and Requires a New Network Infrastructure.
As long as your network meets the speed and performance requirements of the solution you choose, your network will be a good match for VoIP. And installation is relatively simple, using your existing internet connection for communications technology. You may even be able to use handsets and other equipment you already own with your new VoIP solution.
If you’ve been considering a hosted phone system for your company, don’t miss an opportunity to improve productivity, employee satisfaction, and customer experiences by falling prey to one of these myths. Contact us at Proper Connections to receive communications technology guidance from an expert. We’ll help you identify your communications needs, evaluate solutions, and leverage the best technology for your budget and your expectations.