If it’s time for a communications upgrade, it’s unlikely that your company is limiting options to on-premise phone branch exchange (PBX) systems. Companies are increasingly turning to the cloud for software, networking, and data storage – so why not invest in voice over internet protocol (VoIP) unified communications?
For many companies, a unified communications migration is one of the most critical choices they will make, both for internal processes and the customer experience. Its feature-rich design makes it attractive for meeting the varied needs of customers and the representatives that serve them. Here are five reasons you should consider implementing it for your company:
An on-site phone system may take months to configure after installation is finished, plus you need to account for the time to set up workstations and conduct training. Because unified communications requires no additional hardware or public switched telephone network (PSTN) circuits, installations often require only around 30 days. The majority of that time is spent porting your numbers from your other carrier.
There are a few ways to think about the cost-savings your company will experience with a unified communications migration. Besides the lower monthly invoice, your payments can also be designated as monthly operating expenses, rather than a single capital investment as with your legacy PBX model.
You’ll also see soft savings in areas like increased productivity, streamlined decision-making, and ease of use. With video conferencing options for team meetings, you’ll save resources on travel. You’ll also be able to hire the best talent, no matter where they live.
When you use VoIP-based unified communications, you pay only for the number of users you need. When it’s time to scale up or down because of a promotion or seasonal rush, adding users is as simple as a few clicks of your mouse.
Unified communications is flexible for your customers. They can choose from a variety of formats when they want to contact someone from your company. From chat and email to voice and video conferencing, there are plenty of options.
Unified communications also offers flexibility for your staff. Its sole requirement for access is connectivity, so as long as your employees have an internet connection, they can work from anywhere. This is particularly helpful as companies offer continued remote work options for employees or allow a hybrid environment where employees spend some days in the office and some days at home. Unified communications means that the customer receives a consistent experience, no matter where your employee chooses to work.
From collaborating on shared workspaces to video conferencing that takes the place of meetings, unified communications helps business get finished in a streamlined process. For your team, this means fewer hours spent searching for files, attending meetings, or sending emails. Decisions get made faster.
One more thing… Before you begin the process of implementing unified communications, take some time to test your network for performance and speed. Factors like dropped packets, latency, and congestion can have a big impact on real-time applications like unified communications.
If you are in need of a network infrastructure upgrade, unified communications will make that painfully clear.If you are looking at a unified communications migration, contact us at Proper Connections. We can assist you at each step of the way, from testing your network to selecting a communications solution that fits your needs and your budget.