You’ve decided it’s time to upgrade your business phone system, and the options are far different from the last time you considered a phone system. From feature-rich solutions to cloud-based communications, there’s a lot to sort through, but it’s all good news. Maybe your company hobbled along through the pandemic on mobile phones, or it’s… Read More
Interactive voice response (IVR) is a popular business phone system technology that collects information and directs a service call to the appropriate department or individual. Most people have used an IVR menu that starts with an automated greeting and uses voice recognition or keypad input to help direct a call. Businesses considering implementing an IVR… Read More
Is the contact center vs. call center argument just semantic in nature, or are there real differences between the two? Do representatives at contact centers take calls? Sure they do, but they also offer much more than telephonic-based communication – and therein lies the differentiator: contact centers are able to utilize other mediums that fit… Read More