You’ve decided it’s time to upgrade your business phone system, and the options are far different from the last time you considered a phone system. From feature-rich solutions to cloud-based communications, there’s a lot to sort through, but it’s all good news.
Maybe your company hobbled along through the pandemic on mobile phones, or it’s time to invest in a videoconferencing solution that integrates with other technology. The current business phone system options will help you solve these challenges and much more. Here are the benefits you can expect to see:
Many hosted business phone systems require little or no hardware purchases, removing that initial capital investment that traditionally came with a technology upgrade in the past. Your phone system will be invoiced through a subscription-based pay model, offering a right-sized price for exactly the number of users you need.
In addition, since you no longer house the hardware or the solution itself, the IT team is not tasked with maintenance or updates, so there’s little in the way of hidden labor costs.
From a virtual receptionist to smart call routing, there are a host of features that can improve customer experiences, as well as the ways in which employees collaborate. Advanced business phone systems give customer service agents the ability to see the history of a customer’s interactions, whether they were via chat, email, or phone call.
Work From Anywhere
Years out from the start of the pandemic, it’s become clear that remote work offers some benefits to both employees and the companies where they work. Companies are embracing hybrid work environments to support the preferences and work-life balance of their employees. Hosted business phone systems equip teams with a consistent work experience because they can work anywhere with a solid internet connection.
The right business phone system for your company will integrate well with the solutions you use most. Your sales team might benefit from a phone system that integrates well with Salesforce, keeping customer and prospect information up to date.
If your company experiences fluctuations in call volumes, or if there’s a seasonal component to your sales, you will benefit from the easy ability to scale up and down as you need additional users. You pay only for exactly what you need, and accommodating changing needs is easy, as users can be added in a matter of minutes.
Upgrading your business phone system is probably an easy decision, given the cost savings and other benefits you’ll experience, but choosing the right provider might prove more challenging. Contact us at Proper Connections for assistance in assessing your communications needs and choosing the provider that aligns best with your goals.