As IT teams deal with talent shortages, major IT project management demands, and a competitive push to offer the best customer experiences, companies are embracing IT outsourcing to meet objectives. While IT staff augmentation has been utilized in the past, there are new trends driving its adoption.
Companies utilize IT outsourcing for a wide variety of tasks and management. They may require additional help monitoring activity in a data center, or they may outsource mobile app development. For many companies striving to pursue an aggressive digital transformation strategy, IT project management resources are needed. Outsourcing is also common for infrastructure and networking.
As outsourcing continues to become more in demand, there are some general trends expected to take shape:
- Value Supersedes Price: Companies will no longer look at price alone; they’re more concerned with value.
- Multiple Providers: Avoiding lockdown and seeking best-in-class, companies match providers with what they need.
- Partnership Focus: In an effort to embrace outcome-driven contracts, providers will become partners – with shared responsibilities.
Trends Shaping IT Outsourcing
Beyond this general overview, there are a few critical trends shaping IT outsourcing and IT project management:
While cost savings remain important, an improved customer experience is beginning to be a primary reason for considering outsourcing. Cost reduction is critical, but it may be eclipsed soon by a desire to offer competitive customer-facing capabilities.
Contracts will begin to be more focused on value and outcomes, with the provider sharing risk with the client. It remains to be seen whether the shift will continue to move toward the provider accepting the bulk of the risk.
Many companies believe that procurement will become more critical in the contract terms. Length of contract and notice periods will take on more importance.
Some companies are noting their dissatisfaction, highlighting the importance of choosing the right provider. Whether viewed as out of touch with innovation or not offering the flexibility that clients want, it is critical that companies take care in choosing a provider.
Partnering for Project Management
One of the most effective ways to use outsourcing is for IT project management. This staff augmentation approach allows you to bring in the specific talent you need to shorten your project timeline and efficiently move forward. It also allows you to retain control over the project, utilizing the skills needed without taking time or resources to hire and train in-house personnel.
At Proper Connections, we offer the perfect balance of innovation and flexibility to ensure IT outsourcing always adds significant value to your projects. Contact us to discuss what’s next for your IT strategy and find out how we can help make it a seamless process.