If your small company is in a growth pattern, you may be considering upgraded business phone systems as a way to streamline operations and promote a professional image. You may have initially believed that you could rely on your 1990 phone system forever, but there are clear advantages to upgrading. In many cases, hosted phone… Read More
The Benefits of Staff Augmentation
When you’re facing a big IT project, you may find that what makes the project daunting is a skills shortage. Deciding whether to turn the whole project over to an IT outsourcing provider or to use staff augmentation can allow you to fill open positions and move a project forward. The biggest difference between IT… Read More
5 Reasons to Consider Staff Augmentation Services
Whether you’re launching an app development project, initiating a cloud migration project, or simply struggling under the weight of an ongoing strategy, staff augmentation services can be an ideal way to supplement your existing team with the skills necessary to make progress. Working with staff augmentation can be a quick and cost-effective solution. Three Types… Read More
Assessing Your Need for Staff Augmentation
If you’re planning an upcoming IT project, it’s likely that you’re also considering how you will address a skills gap. Staff augmentation through outsourcing may be the answer. How do you decide whether insourcing or outsourcing will better fit your needs? Here are the factors to consider: Cost Any time you are initiating a new… Read More
What to Expect From Your Business Phone System Upgrade
You’ve decided it’s time to upgrade your business phone system, and the options are far different from the last time you considered a phone system. From feature-rich solutions to cloud-based communications, there’s a lot to sort through, but it’s all good news. Maybe your company hobbled along through the pandemic on mobile phones, or it’s… Read More
4 Benefits of IT Staff Augmentation
Whether your company is upgrading to a virtual network, transitioning to a cloud-based communications solution, or migrating to data storage in the cloud, it’s easy to get beyond your in-house expertise on a technology investment. That’s why many companies are turning to IT staff augmentation to get the skills they need for advancing technology. You… Read More
How Interactive Voice Response Systems Save Time and Money While Boosting Customer Satisfaction
Interactive voice response (IVR) is a popular business phone system technology that collects information and directs a service call to the appropriate department or individual. Most people have used an IVR menu that starts with an automated greeting and uses voice recognition or keypad input to help direct a call. Businesses considering implementing an IVR… Read More
5 Reasons to Invest in Hosted Phone Systems and 2 Steps You Should Complete First
If it’s time for a communications upgrade or your existing contract is about to expire, you are probably noticing that there have been some major changes in what is now available. IP-based phone technology is a cost-saving option that delivers advanced features through hosted phone systems. How Does It Work? If you’re new to the… Read More
Contact Center vs. Call Center – What’s the Difference?
Is the contact center vs. call center argument just semantic in nature, or are there real differences between the two? Do representatives at contact centers take calls? Sure they do, but they also offer much more than telephonic-based communication – and therein lies the differentiator: contact centers are able to utilize other mediums that fit… Read More
5 Myths Around Hosted Phone Systems
Hosted phone systems offer many benefits to companies looking for ways to cut costs, improve communications features, and allow employees to work from anywhere. If you’re considering a communications upgrade, it’s likely that you’ve considered a voice over internet protocol (VoIP) solution to replace your traditional phone system. Hosted phone systems have evolved into one of the most… Read More