Is the contact center vs. call center argument just semantic in nature, or are there real differences between the two? Do representatives at contact centers take calls? Sure they do, but they also offer much more than telephonic-based communication – and therein lies the differentiator: contact centers are able to utilize other mediums that fit… Read More
5 Myths Around Hosted Phone Systems
Hosted phone systems offer many benefits to companies looking for ways to cut costs, improve communications features, and allow employees to work from anywhere. If you’re considering a communications upgrade, it’s likely that you’ve considered a voice over internet protocol (VoIP) solution to replace your traditional phone system. Hosted phone systems have evolved into one of the most… Read More
4 Reasons to Categorize UCaaS as Essential Business Infrastructure
Companies are shifting much of their technology to the cloud, and one of the most beneficial changes within a broader digital transformation plan is the decision to transition to cloud communications. It offers an array of features that are so disruptive that they can significantly alter the trajectory of your business. Here are four benefits… Read More
3 Factors Fueling the Growth of Hosted Phone Systems
For many companies, the move to hosted phone systems is one of the more crucial decisions that can drive productivity improvements and decrease costs. There are five important factors driving this growth: The Shift to BYOD Mobile technology is becoming important, and employees want to be able to work flexible hours and locations. Bring-your-own-device (BYOD)… Read More
How to Upgrade Your Voice Services With USAC Funding
Universal Service Administrative Company (USAC) offers the Universal Service Fund, targeted at connecting people across the U.S. to the information they need. One of the major beneficiaries of this funding is rural healthcare facilities. USAC funding aims to bring world-class healthcare facilities to rural areas by helping organizations get access to broadband and telecommunications services. … Read More
The Role of USAC Funding in Digital Transformation of Healthcare Facilities
Investing in new-age technological innovations has become crucial for healthcare facilities. As medical professionals reeled under the pressure of the COVID-19 pandemic, various tech advancements came to their rescue. While rural healthcare organizations understand the importance of adopting digital technology, they lack adequate funds to take the plunge. Between getting a broadband connection and finding… Read More
Five Factors Influencing Unified Communications Pricing
From finance to the tech team, when you invest in a communications upgrade, everyone wants to know what it’s going to cost. You may be discussing upfront costs, ongoing costs, or total cost of ownership, but as you talk with different providers, you may struggle to get a clear picture of unified communications pricing. Even… Read More
5 Reasons for a Unified Communications Migration
If it’s time for a communications upgrade, it’s unlikely that your company is limiting options to on-premise phone branch exchange (PBX) systems. Companies are increasingly turning to the cloud for software, networking, and data storage – so why not invest in voice over internet protocol (VoIP) unified communications? For many companies, a unified communications migration… Read More
A Quick Reality Check on UCaaS Pricing
When it’s time to upgrade communications technology, moving to the cloud is an obvious choice. Unified communications as a service (UCaaS) promises feature-rich, scalable solutions at a fraction of the cost of a private branch exchange (PBX). But some companies end up paying more, not less. UCaaS pricing usually puts companies in a better position,… Read More
4 Trends in Unified Communications
Unified communications delivers a host of features including instant messaging, video conferencing, and data sharing, all collaborative tools designed to support a geographically dispersed team. It can be accessed via managed services through unified communications as a service (UCaaS) and offers benefits like scalability and cost-savings over traditional landline-based communications technology. The quality of the… Read More