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5 Benefits of Upgraded Business Phone Systems

May 20, 2022 by properconnections

Business phone systems offer rich features, including the option to upgrade to unified communications.

If your small company is in a growth pattern, you may be considering upgraded business phone systems as a way to streamline operations and promote a professional image. You may have initially believed that you could rely on your 1990 phone system forever, but there are clear advantages to upgrading. In many cases, hosted phone… Read More

Categories: Business Phone System Tags: business phone systems, customer service, telephony, unified communications

The Benefits of Staff Augmentation

May 16, 2022 by properconnections

IT staff augmentation can help fill gaps in your team for a short-term project while still maintaining control.

When you’re facing a big IT project, you may find that what makes the project daunting is a skills shortage. Deciding whether to turn the whole project over to an IT outsourcing provider or to use staff augmentation can allow you to fill open positions and move a project forward. The biggest difference between IT… Read More

Categories: Staff Augmentation Tags: IT outsourcing, IT support, outsourced IT, staff augmentation

5 Reasons to Consider Staff Augmentation Services

April 11, 2022 by properconnections

Consider staff augmentation services as a way to quickly add highly skilled workers to your team.

Whether you’re launching an app development project, initiating a cloud migration project, or simply struggling under the weight of an ongoing strategy, staff augmentation services can be an ideal way to supplement your existing team with the skills necessary to make progress. Working with staff augmentation can be a quick and cost-effective solution. Three Types… Read More

Categories: Staff Augmentation Tags: outsourcing, skills gap, staff augmentation, staff augmentation services

Assessing Your Need for Staff Augmentation

April 8, 2022 by properconnections

Starting an app development project often requires staff augmentation, a more cost-efficient option than insourcing.

If you’re planning an upcoming IT project, it’s likely that you’re also considering how you will address a skills gap. Staff augmentation through outsourcing may be the answer. How do you decide whether insourcing or outsourcing will better fit your needs? Here are the factors to consider: Cost Any time you are initiating a new… Read More

Categories: Staff Augmentation Tags: outsourcing, skills gap, staff augmentation, time to market

What to Expect From Your Business Phone System Upgrade

March 11, 2022 by properconnections

The right business phone system will equip your teams for remote and hybrid work.

You’ve decided it’s time to upgrade your business phone system, and the options are far different from the last time you considered a phone system. From feature-rich solutions to cloud-based communications, there’s a lot to sort through, but it’s all good news. Maybe your company hobbled along through the pandemic on mobile phones, or it’s… Read More

Categories: Business Phone System Tags: business phone system, customer experience, phone system, telephony, work from anywhere

4 Benefits of IT Staff Augmentation

March 8, 2022 by properconnections

IT staff augmentation can be a cost-saving measure, eliminating the salary and benefits of an in-house employee.

Whether your company is upgrading to a virtual network, transitioning to a cloud-based communications solution, or migrating to data storage in the cloud, it’s easy to get beyond your in-house expertise on a technology investment. That’s why many companies are turning to IT staff augmentation to get the skills they need for advancing technology. You… Read More

Categories: Staff Augmentation Tags: cloud, digital transformation, IT, IT staff augmentation, staff augmentation

How Interactive Voice Response Systems Save Time and Money While Boosting Customer Satisfaction

February 14, 2022 by properconnections

Interactive voice response (IVR) is a popular business phone system technology that collects information and directs a service call to the appropriate department or individual. Most people have used an IVR menu that starts with an automated greeting and uses voice recognition or keypad input to help direct a call.  Businesses considering implementing an IVR… Read More

Categories: IVR, Phone Systems Tags: customer experience, customer service, IVR, phone systems

5 Reasons to Invest in Hosted Phone Systems and 2 Steps You Should Complete First

February 7, 2022 by properconnections

Hosted phone systems save money and provide great features for enhanced communications.

If it’s time for a communications upgrade or your existing contract is about to expire, you are probably noticing that there have been some major changes in what is now available. IP-based phone technology is a cost-saving option that delivers advanced features through hosted phone systems. How Does It Work?  If you’re new to the… Read More

Categories: Hosted Phone Systems Tags: automation, hosted PBX, hosted phone systems, PBX, phone

Contact Center vs. Call Center – What’s the Difference?

January 31, 2022 by properconnections

Whether you’re operating a contact center or call center, you need the right tech by your side.

Is the contact center vs. call center argument just semantic in nature, or are there real differences between the two? Do representatives at contact centers take calls? Sure they do, but they also offer much more than telephonic-based communication – and therein lies the differentiator: contact centers are able to utilize other mediums that fit… Read More

Categories: Contact Center Tags: call center, contact center, customer experience, customer service, omnichannel

5 Myths Around Hosted Phone Systems

January 17, 2022 by properconnections

A hosted phone system offers better security and reliability than landlines, but a few myths will tell you otherwise.

Hosted phone systems offer many benefits to companies looking for ways to cut costs, improve communications features, and allow employees to work from anywhere. If you’re considering a communications upgrade, it’s likely that you’ve considered a voice over internet protocol (VoIP) solution to replace your traditional phone system. Hosted phone systems have evolved into one of the most… Read More

Categories: Phone Systems Tags: hosted phone systems, phone systems, security, VoIP

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