Proper Connections

  • Facebook
  • Twitter
  • LinkedIn
  • Home
  • About
    • Our Team
  • Services
    • Project Management
    • Technology Staff Augmentation
    • Phone System Sales & Service
    • USAC Consulting Services
  • Customers
  • Contact
  • Careers
  • Resources
    • Blogs
    • Downloads
  • Home
  • About
    • Our Team
  • Services
    • Project Management
    • Technology Staff Augmentation
    • Phone System Sales & Service
    • USAC Consulting Services
  • Customers
  • Contact
  • Careers
  • Resources
    • Blogs
    • Downloads

Contact Center vs. Call Center – What’s the Difference?

January 31, 2022 by properconnections

Whether you’re operating a contact center or call center, you need the right tech by your side.

Is the contact center vs. call center argument just semantic in nature, or are there real differences between the two? Do representatives at contact centers take calls? Sure they do, but they also offer much more than telephonic-based communication – and therein lies the differentiator: contact centers are able to utilize other mediums that fit… Read More

Categories: Contact Center Tags: call center, contact center, customer experience, customer service, omnichannel

5 Myths Around Hosted Phone Systems

January 17, 2022 by properconnections

A hosted phone system offers better security and reliability than landlines, but a few myths will tell you otherwise.

Hosted phone systems offer many benefits to companies looking for ways to cut costs, improve communications features, and allow employees to work from anywhere. If you’re considering a communications upgrade, it’s likely that you’ve considered a voice over internet protocol (VoIP) solution to replace your traditional phone system. Hosted phone systems have evolved into one of the most… Read More

Categories: Phone Systems Tags: hosted phone systems, phone systems, security, VoIP

4 Reasons to Categorize UCaaS as Essential Business Infrastructure

December 17, 2021 by properconnections

UCaaS offers your company measurable benefits in areas like collaboration and customer experiences.

Companies are shifting much of their technology to the cloud, and one of the most beneficial changes within a broader digital transformation plan is the decision to transition to cloud communications. It offers an array of features that are so disruptive that they can significantly alter the trajectory of your business. Here are four benefits… Read More

Categories: Cloud Communications Tags: business communications, cloud, cloud communications, infrastructure, mobile, mobility, UCaaS, unified communications

3 Factors Fueling the Growth of Hosted Phone Systems

December 13, 2021 by properconnections

The pandemic may have accelerated cloud communications growth, but it was already becoming a popular upgrade.

For many companies, the move to hosted phone systems is one of the more crucial decisions that can drive productivity improvements and decrease costs. There are five important factors driving this growth: The Shift to BYOD Mobile technology is becoming important, and employees want to be able to work flexible hours and locations. Bring-your-own-device (BYOD)… Read More

Categories: Cloud Communications Tags: BYOD, cloud, cloud communications, CPaaS, Internet of Things, phone, UCaaS, unified communications, VoIP

How to Upgrade Your Voice Services With USAC Funding

November 8, 2021 by properconnections

Universal Service Administrative Company (USAC) offers the Universal Service Fund, targeted at connecting people across the U.S. to the information they need.   One of the major beneficiaries of this funding is rural healthcare facilities. USAC funding aims to bring world-class healthcare facilities to rural areas by helping organizations get access to broadband and telecommunications services.  … Read More

Categories: USAC Tags: USAC funding, voice services

The Role of USAC Funding in Digital Transformation of Healthcare Facilities

November 5, 2021 by properconnections

Investing in new-age technological innovations has become crucial for healthcare facilities. As medical professionals reeled under the pressure of the COVID-19 pandemic, various tech advancements came to their rescue. While rural healthcare organizations understand the importance of adopting digital technology, they lack adequate funds to take the plunge. Between getting a broadband connection and finding… Read More

Categories: USAC Tags: USAC funding

Five Factors Influencing Unified Communications Pricing

October 11, 2021 by properconnections

A hosted solution may be a good option for keeping unified communications pricing in check.

From finance to the tech team, when you invest in a communications upgrade, everyone wants to know what it’s going to cost. You may be discussing upfront costs, ongoing costs, or total cost of ownership, but as you talk with different providers, you may struggle to get a clear picture of unified communications pricing. Even… Read More

Categories: Unified Communications Tags: cloud, cloud communications, IT, PBX, unified communications, unified communications pricing

5 Reasons for a Unified Communications Migration

October 8, 2021 by properconnections

More businesses are opting for a unified communications migration as a way to cut communications costs.

If it’s time for a communications upgrade, it’s unlikely that your company is limiting options to on-premise phone branch exchange (PBX) systems. Companies are increasingly turning to the cloud for software, networking, and data storage – so why not invest in voice over internet protocol (VoIP) unified communications? For many companies, a unified communications migration… Read More

Categories: Unified Communications Tags: cloud, PBX, unified communications, unified communications migration, video conferencing, voice over IP, VoIP

A Quick Reality Check on UCaaS Pricing

September 13, 2021 by properconnections

Is UCaaS pricing as good as it sounds? A few common pitfalls often make it more expensive.

When it’s time to upgrade communications technology, moving to the cloud is an obvious choice. Unified communications as a service (UCaaS) promises feature-rich, scalable solutions at a fraction of the cost of a private branch exchange (PBX). But some companies end up paying more, not less. UCaaS pricing usually puts companies in a better position,… Read More

Categories: Unified Communications Tags: UCaaS, UCaaS pricing, unified communications, unified communications as a service

4 Trends in Unified Communications

September 10, 2021 by properconnections

From hybrid workforces to the increased investment in cloud technology, unified communications is now prevalent.

Unified communications delivers a host of features including instant messaging, video conferencing, and data sharing, all collaborative tools designed to support a geographically dispersed team. It can be accessed via managed services through unified communications as a service (UCaaS) and offers benefits like scalability and cost-savings over traditional landline-based communications technology. The quality of the… Read More

Categories: Unified Communications Tags: UCaaS, unified communications

  • « Previous Page
  • 1
  • …
  • 3
  • 4
  • 5
  • 6
  • Next Page »

Proper Connections

  • Home
  • About
    • Our Team
  • Services
    • Project Management
    • Technology Staff Augmentation
    • Phone System Sales & Service
    • USAC Consulting Services
  • Customers
  • Contact
  • Careers
  • Resources
    • Blogs
    • Downloads

Our Services

  • USAC Consulting Services
  • Phone System Sales & Service
  • Project Management
  • Technology Staff Augmentation

Sign Up For Our Newsletter

Contact Proper Connections

New York
Corporate Headquarters

668 Columbia Turnpike
East Greenbush, NY 12061
P: 866-780-2369

Massachusetts Satellite Office
1416 State Road
Richmond, MA 01254
P: 413-997-5500
F: 413-997-4000

© 2025 Proper Connections ::

Mailing Address

6650 Saint Jacques
NDG Quebec
H4B1V8
Canada

Delivery Hours

Mon-Fri 8am-6pm